1. Who is Euro Car Parks?
Euro Car Parks Ltd (ECP) is a major UK private parking management company, operating more than 2,500 parking sites across the United Kingdom. Their portfolio spans a wide range of site types: retail parks, shopping centres, hospital car parks, leisure facilities, hotel car parks, and commercial premises. This breadth is significant for motorists — the legal arguments available to you can vary meaningfully depending on whether you received your charge at a retail park, a hospital, or a mixed-use commercial site.
Euro Car Parks enforces parking conditions primarily using Automatic Number Plate Recognition (ANPR) camera systems. When you enter a Euro Car Parks-managed site, cameras record your registration plate and timestamp. When you exit, the system computes your stay duration and issues a Parking Charge Notice automatically if conditions appear to have been breached. Some sites also use on-site wardens or a combination of both methods.
Private Charge — Not a Criminal Fine
A Euro Car Parks charge is a civil claim for breach of contract — not a criminal fine or a council parking penalty. You have not broken the law. Euro Car Parks is asserting that you owe them money under terms they say were displayed on signs at the site. That assertion can be challenged on multiple grounds, including whether the signs were adequate, whether their ANPR system operated correctly, and whether their Notice to Keeper complied with statute.
Euro Car Parks and the BPA
Euro Car Parks is a member of the British Parking Association (BPA). BPA membership carries two critical implications for anyone challenging a Euro Car Parks charge:
- POPLA access: If Euro Car Parks reject your first-stage appeal, you can escalate to POPLA (Parking on Private Land Appeals) — the BPA's independent adjudication service — free of charge. POPLA decisions are binding on Euro Car Parks. If POPLA uphold your appeal, the charge must be cancelled.
- BPA Code compliance: Euro Car Parks must comply with the BPA Code of Practice on signage standards, grace periods, notice requirements, and ANPR accuracy. Any breach of the BPA Code is an independent ground for appeal — separate from and in addition to PoFA 2012 arguments.
2. Can You Appeal a Euro Car Parks Charge?
Yes — always. Any motorist who receives a Euro Car Parks Parking Charge Notice has the right to appeal. There is no minimum threshold, no application fee, and no penalty for appealing in good faith. You should strongly consider appealing if any of the following apply:
- The entrance signage was not clearly visible, was obscured, or positioned after the point of no return
- The ANPR camera recorded the wrong registration, incorrect entry or exit times, or captured your vehicle from a different car park or road
- You left the car park within 10 minutes of your permitted time expiring (grace period not applied)
- Euro Car Parks' Notice to Keeper was sent more than 14 days after the alleged contravention
- The Notice to Keeper is missing required information under PoFA 2012 Schedule 4
- You paid for parking but the payment was not registered by Euro Car Parks' system
- The terms displayed at the site were unclear, contradictory, or changed since your visit
- You had a genuine emergency — medical, breakdown, or other mitigating circumstances
- You were the registered keeper but not the driver
- The site layout was confusing — multiple zones with different rules but shared or inadequate signage
- You had a valid permit, blue badge, or authorisation that was not honoured
Should you pay or appeal?
Always appeal first. The appeal is free, pauses the payment deadline, and costs you nothing if unsuccessful. If Euro Car Parks reject your appeal, the discounted payment rate (typically 50% within 14 days) is usually reinstated. The worst outcome of appealing is paying the same amount you would have paid without appealing. The best outcome is full cancellation.
3. The 28-Day Deadline (Critical)
Every stage of a Euro Car Parks appeal has a strict deadline. Missing a deadline permanently forfeits your rights at that stage — so act promptly.
Day 0: PCN Issued
Euro Car Parks' ANPR system triggers a Parking Charge Notice. For ANPR-managed sites, it is posted to the registered keeper's address (obtained from the DVLA) within a few days of the incident. On attended sites, it may be placed on your windscreen at the time.
Within 14 days: Notice to Keeper deadline
Under PoFA 2012 Schedule 4, Euro Car Parks must send the Notice to Keeper within 14 days of the alleged contravention. Check the date on your NtK against the incident date immediately — if more than 14 days elapsed, keeper liability fails entirely.
Day 14: Discounted payment window
Euro Car Parks typically offers a reduced charge (often 50%) within 14 days. Submitting an appeal pauses this — you do not need to pay while your appeal is pending.
Day 28: First-stage appeal deadline
You must submit your appeal to Euro Car Parks within 28 days of the charge. This is the most critical deadline. After 28 days, Euro Car Parks are not obliged to consider your case and the full charge becomes payable.
After ECP rejection: +28 days to POPLA
If Euro Car Parks reject your appeal, their rejection letter must include a POPLA verification code. You have 28 days from the date of that rejection letter to submit to POPLA. The POPLA deadline runs from ECP's rejection date — not the date you received the letter.
Submit now — gather evidence after
Do not wait until you have all your evidence before submitting. Submit your appeal immediately with the grounds you know apply, and note that further evidence will follow. You can submit additional evidence at the POPLA stage. Losing your 28-day appeal right is irreversible.
4. Your Rights Under PoFA 2012
The Protection of Freedoms Act 2012 (PoFA 2012) is the most important piece of legislation governing private parking charges in England and Wales. Schedule 4 sets out the strict conditions under which a parking operator like Euro Car Parks can hold the registered keeper of a vehicle liable for a charge — even if the keeper was not driving at the time.
What PoFA 2012 Requires
For keeper liability to attach under PoFA 2012, Euro Car Parks must satisfy all of the following conditions:
- Notice to Keeper sent within 14 days — The NtK must be dispatched no more than 14 days after the alleged contravention date. Check the postmark carefully. Even one day over the limit is fatal to keeper liability.
- NtK in prescribed format — The Notice must include: the vehicle registration, the period of the alleged parking contravention, the grounds for the charge, the amount claimed, how to pay, appeal rights, and explicit advice that the keeper may be named as liable if the driver is not identified within 29 days.
- Sent by post to the correct DVLA address — A notice left only on the windscreen does not constitute a valid NtK under PoFA. The NtK must be posted to the registered keeper's address as recorded with the DVLA.
- Opportunity to name the driver — The NtK must invite the keeper to name the driver if they were not driving. Naming the driver transfers liability to that person. You are under no obligation to do so.
One defect = no keeper liability
PoFA 2012 is a strict procedural regime. If Euro Car Parks fail any single requirement — even a technical one — keeper liability cannot be established. This ground does not depend on what actually happened in the car park. It is a pure statutory compliance question. At POPLA, assessors examine NtK compliance rigorously.
How to Check Your Euro Car Parks NtK
When you receive your Notice to Keeper, check the following immediately:
- Posting date vs contravention date: Count the days between the incident and the NtK dispatch date. If more than 14, keeper liability is defeated.
- Vehicle details: Is your registration correct? Any error — even a single character — is worth flagging.
- Required content: Is the POPLA code included? Are appeal rights clearly stated? Is the charge amount specified?
- Method of service: Was this posted? A windscreen ticket alone is not a valid NtK.
5. Euro Car Parks-Specific Appeal Grounds
Euro Car Parks' enforcement model — heavy reliance on ANPR across diverse site types — creates a distinctive set of vulnerabilities. The grounds below are ranked by typical effectiveness at first-stage and POPLA appeals.
| Ground |
Legal Basis |
Strength |
| PoFA 2012 NtK defect — Notice to Keeper sent after 14 days, missing required fields, or served incorrectly |
PoFA 2012, Schedule 4, paragraphs 6–9 |
STRONG |
| ANPR camera error — Misread registration plate, incorrect entry/exit timestamps, or vehicle captured from adjacent road or car park |
BPA Code §10.3; PoFA 2012 Sch 4 (factual premise of charge fails) |
STRONG |
| Grace period not applied — Charge issued within 10 minutes of permitted time expiring |
BPA Code §13.4 — minimum 10-minute grace period mandatory |
STRONG |
| Inadequate signage — retail park — Entrance signs obscured, insufficient for site scale, positioned after point of no return, or failing BPA minimum display requirements |
BPA Code §18; contract law (no offer visible, no contract formed) |
MODERATE |
| Inadequate signage — hospital site — Terms not displayed clearly in patient drop-off zones, emergency zones, or areas with conflicting NHS and ECP signage |
BPA Code §18; NHS site contractual arrangement ambiguity |
MODERATE |
| Payment registered but not recognised — Contactless, app, or phone payment made but not captured by ECP's system |
BPA Code §8.6; unjust enrichment; no breach where payment made in good faith |
MODERATE |
| Disproportionate charge — Amount not proportionate to any genuine parking management interest at the specific site |
ParkingEye v Beavis [2015] UKSC 67 (proportionality test) |
MODERATE |
| Mitigating circumstances — Medical emergency, breakdown, or other genuine reason for overstay |
BPA Code §14; general fairness |
SUPPLEMENTARY |
ANPR Camera Errors — The ECP-Specific Ground
Euro Car Parks' primary enforcement mechanism is ANPR. These systems are not infallible. Common errors that generate wrongful charges include:
- Misread registrations — Personalised plates, older plates, or plates partially obscured by a towbar, number plate frame, or mud are frequent sources of misreads. A single character error means the charge was issued to the wrong vehicle entirely.
- Incorrect timestamps — Camera clock drift, lighting conditions, or network synchronisation failures can cause entry or exit times to be recorded inaccurately. Even a few minutes can determine whether a grace period was exceeded.
- Cross-site contamination — In retail parks where multiple car parks adjoin, or where ECP cameras cover a road entry shared with another operator's site, a vehicle can be captured entering one car park but exiting via another — recording an artificially extended stay.
- Adjacent road capture — Some ANPR cameras are positioned close to public roads. Vehicles passing slowly or temporarily halted on the road can be recorded as having entered and exited the car park.
If the ANPR times on your charge do not match your recollection, check your own records — phone GPS history, bank card or contactless transaction times, receipts, or any other contemporaneous record of when you were at the site. Any discrepancy between your evidence and ECP's ANPR data is strong grounds to request that Euro Car Parks produce their raw camera logs and maintenance records.
Grace Periods at ECP Sites
Under BPA Code of Practice §13.4, Euro Car Parks must allow a minimum 10-minute grace period at the end of any permitted parking period before issuing a charge. This applies to paid car parks (10 minutes after your session or ticket expires) and time-limited free car parks (10 minutes after the maximum permitted stay). There is also a consideration grace period at entry — motorists should be given time to read the signs, decide whether to stay, and leave if they choose not to — typically a few minutes.
Grace period violations are common at ANPR-managed sites where charges are generated automatically without human review. If you were charged for a minor overstay of 10 minutes or less, this is one of the cleanest and most frequently upheld grounds at POPLA. Document the exact times from your charge notice and any receipts or transaction records.
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6. Evidence Checklist for Euro Car Parks Appeals
A Euro Car Parks appeal is only as strong as the evidence supporting it. Much of the best evidence is time-sensitive — gather it now, not once you've received a rejection.
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Your Parking Charge Notice or Notice to Keeper — Note the PCN reference, the contravention date and time, the alleged charge amount, and the date the NtK was dispatched. Every legal ground in your appeal should be tied back to a specific element of this document.
-
Photographs of all entrance and interior signage — Photograph every sign at the car park, paying particular attention to the entrance sign showing the terms and conditions. Note whether signs are clearly legible from a moving vehicle, whether any are obscured by foliage or parked vehicles, and whether the entrance sign is positioned before or after the point at which you committed to entering.
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Photographs of the ANPR cameras — Document the camera positions relative to the entrance, exit, and road. If a camera is close to a public road or positioned to capture vehicles on an adjacent site, this supports an ANPR error argument. Note camera reference numbers if visible.
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Your own timestamp evidence — Phone GPS logs, bank card transaction times at nearby shops, parking app receipts, contactless payment records, or any other contemporaneous record showing when you were actually at the site. Use this to cross-reference against ECP's claimed entry and exit times.
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Payment evidence — Receipts, bank statements showing contactless or card transactions, app transaction confirmations, or screenshots of phone payment records. If you paid, this is decisive — ECP cannot enforce a charge against a motorist who paid correctly.
-
NtK postmark vs contravention date — Check the postmark (or stated dispatch date) on your NtK against the date of the alleged contravention. If more than 14 days elapsed, you have a PoFA Schedule 4 keeper liability ground. Keep both the envelope and the letter.
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Site layout map or satellite view — A Google Maps or Street View screenshot showing the car park layout, the positions of entrances and exits, adjacent roads and car parks, and the camera positions you photographed. Useful at POPLA for demonstrating site-specific signage and ANPR issues.
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Mitigating evidence — If a medical emergency, vehicle breakdown, or other exceptional circumstance caused the alleged contravention, gather contemporaneous documentation: hospital letters, GP notes, breakdown recovery call records, or any relevant supporting paperwork.
Return to the site as soon as possible
Signage gets replaced, cameras get repositioned, and conditions change. Return to photograph the site promptly after receiving your charge notice. If Euro Car Parks have replaced inadequate signage after your visit, document the current state and note in your appeal that conditions at the time of your visit may have differed. At POPLA, you can request that ECP produce evidence of the signage that was in place on the date of your alleged contravention.
7. How to Write a Euro Car Parks Appeal Letter
An effective Euro Car Parks appeal letter is precise, factual, and legally grounded. It does not apologise, make emotional arguments, or rely on goodwill. It cites specific statutory provisions and BPA Code sections, refers to your evidence by description, and ends with a clear request for cancellation.
Appeal Letter Structure
- Header — PCN reference, vehicle registration, date of alleged contravention, site name and address
- Opening — State that you are appealing and deny liability
- Factual account — Two to three sentences summarising what actually occurred
- Ground 1 (strongest first) — State the ground, cite the legal basis, explain how it applies to your specific case
- Additional grounds — Each ground numbered, with its own legal citation and specific application
- Evidence list — Reference every document and photograph enclosed
- Closing — Request cancellation; note you will escalate to POPLA if rejected
Sample Euro Car Parks Appeal Letter
NOTICE OF APPEAL — WITHOUT PREJUDICE
To: Euro Car Parks Appeals Department
PCN Reference: [YOUR PCN NUMBER]
Vehicle Registration: [YOUR REGISTRATION]
Date of Alleged Contravention: [DATE]
Car Park: [ECP SITE NAME AND ADDRESS]
I write to formally appeal the above Parking Charge Notice and deny liability. I request that you cancel this charge for the following reasons.
Ground 1 — PoFA 2012 Schedule 4 Keeper Liability Defect
The Notice to Keeper is dated [DATE ON NtK]. The alleged contravention date is [DATE OF INCIDENT]. The interval between these dates is [X] days. Under Protection of Freedoms Act 2012, Schedule 4, paragraph 6(4), a Notice to Keeper must be sent within 14 days of the alleged contravention. This requirement has not been met. Accordingly, keeper liability cannot be established and this charge is unenforceable against me as the registered keeper.
Ground 2 — ANPR Camera Error [if applicable]
The entry time recorded by Euro Car Parks' ANPR system does not correspond with my actual arrival at the site. My own records — [bank card transaction / GPS log / parking receipt, as applicable] confirm that I was at the site from [YOUR ACTUAL TIMES]. Euro Car Parks' claimed stay of [ECP CLAIMED TIMES] is inaccurate. I request that Euro Car Parks produce their raw ANPR camera logs and maintenance records for the date in question.
Ground 3 — Grace Period Not Applied (BPA Code §13.4) [if applicable]
The alleged contravention occurred at [TIME]. My permitted stay expired at [TIME]. The interval between these times is [X] minutes. Under BPA Code of Practice §13.4, Euro Car Parks is required to allow a minimum 10-minute grace period at the end of any permitted parking period before issuing a charge. Euro Car Parks failed to apply the mandatory grace period. The charge was issued in breach of the BPA Code.
Evidence Enclosed
1. Copy of Notice to Keeper (postmark visible)
2. Photographs of site entrance signage (dated)
3. ANPR camera position photographs
4. [Payment receipt / bank statement / GPS record, as applicable]
I request that Euro Car Parks cancel this charge in full. If you reject this appeal, please include your POPLA verification code as required under BPA Code of Practice. I will escalate to POPLA if necessary.
Yours faithfully,
[YOUR NAME]
[YOUR ADDRESS]
[YOUR EMAIL / PHONE]
Cite every available ground
New grounds generally cannot be added at POPLA stage if they could have been raised in your original appeal. Include every viable ground in your first letter, even if you are uncertain about some. A ground that turns out not to apply will simply be set aside by POPLA. A ground omitted from the first appeal is a ground permanently lost.
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8. What Happens After You Submit
Once Euro Car Parks receive your appeal, the payment deadline is paused. You should receive an acknowledgement promptly. Under BPA Code requirements, Euro Car Parks must respond to first-stage appeals within a reasonable timeframe — typically within 35 days, though they often respond sooner.
If Euro Car Parks Accept Your Appeal
You will receive a cancellation letter. No further action is required. Keep this letter — ECP's automated debt escalation systems occasionally continue sending reminders after a cancellation decision due to administrative lag. The cancellation letter is your evidence that the case is closed.
If Euro Car Parks Reject Your Appeal
Euro Car Parks will send a rejection letter. By BPA Code of Practice, this letter must include a POPLA verification code. Do not discard the rejection letter. The POPLA code is single-use, time-limited (28 days from the rejection date), and is your ticket to independent review.
Read the rejection letter carefully. Euro Car Parks frequently issue template rejections that do not engage substantively with your specific legal grounds. A template rejection from ECP does not mean your grounds are weak — it means the case has not yet been reviewed by an independent assessor. At POPLA, assessors apply the law to the evidence and their decisions are binding on Euro Car Parks.
The Escalation Path If You Do Nothing
If you ignore a Euro Car Parks charge without appealing or paying, the debt escalates through a standard sequence:
- Escalating reminder letters from Euro Car Parks, typically over 4–8 weeks
- Debt collection agency referral — letters and calls from a third-party agency on behalf of ECP
- County Court claim — ECP may issue proceedings in the County Court for the charge amount plus costs
- County Court Judgment (CCJ) — if you do not respond to court papers or lose the case, a CCJ is entered against you, which damages your credit file for 6 years if unpaid within 30 days
Never ignore County Court papers
If you receive a claim form from the County Court (form N1 or N1C), you must respond within the deadline on the form. Ignoring court papers results in an automatic default judgment. Even if the underlying charge is unfair, failing to respond to court papers is how you lose — not the merits of the case.
9. Euro Car Parks POPLA Appeal Process
POPLA (Parking on Private Land Appeals) is the free, independent appeals service for BPA members, including Euro Car Parks. It operates under the auspices of Ombudsman Services and provides genuinely independent review. POPLA assessors are not employed by or affiliated with Euro Car Parks. Their decisions are binding on ECP.
POPLA upholds approximately 45% of motorist appeals — significantly higher than Euro Car Parks' own first-stage acceptance rate. This reflects the fact that POPLA assessors apply the law rigorously, and that PoFA procedural defects and BPA Code breaches carry considerable weight at the independent stage.
Step 1: Get Your POPLA Verification Code
Euro Car Parks' rejection letter must include a POPLA verification code. This is an alphanumeric code unique to your case. If their rejection letter does not include a POPLA code — which is itself a breach of BPA Code — write to Euro Car Parks immediately requesting it, citing BPA Code of Practice requirements. You can also contact POPLA directly who can request the code from ECP on your behalf.
Step 2: Compile Your POPLA Evidence Bundle
Before submitting to POPLA, assemble your evidence into a clear, ordered bundle:
- Copy of the original PCN / Notice to Keeper
- Copy of your first-stage appeal letter to Euro Car Parks
- Copy of Euro Car Parks' rejection letter
- All photographs, numbered and captioned
- Any receipts, payment records, GPS data, or third-party statements
- Your legal grounds, restated clearly with statutory and Code citations
Step 3: Submit to POPLA
Go to popla.co.uk and enter your verification code. Complete the online submission form, upload your evidence bundle, and confirm before the 28-day deadline. You will receive an email confirmation with a POPLA case reference.
Step 4: Respond to Euro Car Parks' Evidence Bundle
After you submit, Euro Car Parks have 28 days to provide their own evidence bundle to POPLA. You will usually be given an opportunity to comment on ECP's submission before the assessor decides. Use this opportunity to rebut ECP's specific claims directly — point out where their evidence contradicts yours, and where their ANPR data, maintenance records, or signage photographs are inconsistent with the grounds you have raised.
Step 5: POPLA Decision
POPLA typically issues its decision within 28 days of the evidence exchange closing. Decisions are sent by email and available on the POPLA portal. If POPLA uphold your appeal, Euro Car Parks must cancel the charge and may not pursue you further. If POPLA reject your appeal, you receive a reasoned written decision — and you remain free to defend any subsequent County Court claim on the merits.
POPLA is where strong cases win
PoFA 2012 NtK defects, ANPR evidence challenges, and BPA Code grace period violations are regularly upheld at POPLA. Assessors examine ECP's evidence closely — their camera maintenance logs, signage photographs, and NtK dispatch records are scrutinised at this stage in a way they are not at ECP's own internal process. A well-prepared POPLA appeal with specific legal grounds is your strongest route to cancellation.
10. Frequently Asked Questions
How do I appeal a Euro Car Parks parking charge?
Write to Euro Car Parks' appeals department (address on your PCN) or submit online via their website within 28 days. Cite your legal grounds precisely — PoFA 2012 Schedule 4 for NtK defects, BPA Code §13.4 for grace period violations, BPA Code §10.3 for ANPR errors, or BPA Code §18 for signage inadequacy. If ECP reject your appeal, escalate to POPLA using the verification code they must provide. Use ParkCounsel to generate a professionally cited appeal letter in minutes.
How long do I have to appeal a Euro Car Parks charge?
You have 28 days from receipt of the Parking Charge Notice to submit your first-stage appeal to Euro Car Parks. Submitting an appeal pauses all payment deadlines. If ECP reject your appeal, you have a further 28 days from the date of their rejection letter to escalate to POPLA. The POPLA clock starts from ECP's rejection date, not when you received it — so act promptly on any rejection.
What is the grace period for Euro Car Parks car parks?
Under BPA Code of Practice §13.4, Euro Car Parks must allow a minimum 10-minute grace period at the end of any permitted parking period before issuing a charge. If you left within 10 minutes of your permitted time expiring, the charge should not have been issued. Compare the contravention time on your PCN against your parking receipt or ticket expiry time. If the gap is 10 minutes or less, cite BPA Code §13.4 explicitly in your appeal.
Can Euro Car Parks' ANPR cameras make mistakes?
Yes. ANPR systems can misread registrations (especially personalised or older plates), record incorrect timestamps due to camera clock drift, and capture vehicles from adjacent roads or neighbouring car parks. If the entry or exit times on your charge do not match your actual visit — check your GPS history, bank transaction times, or receipts — this is a strong ground. Request that ECP produce their raw camera logs and maintenance records if they reject your appeal.
Can Euro Car Parks pursue me as the registered keeper if I wasn't driving?
Only if they complied with PoFA 2012 Schedule 4. They must have sent a valid Notice to Keeper within 14 days of the alleged contravention, containing all prescribed information. If the NtK was sent late, missing required fields, or not sent at all, keeper liability cannot attach. Check the postmark date on your NtK against the incident date — if more than 14 days elapsed, cite PoFA 2012 Schedule 4 paragraph 6 explicitly.
What is POPLA and how do I escalate a Euro Car Parks appeal?
POPLA (Parking on Private Land Appeals) is the free, independent appeals service for BPA members including Euro Car Parks. If ECP reject your first-stage appeal, their rejection letter must include a POPLA verification code. Visit popla.co.uk, enter the code, and submit your appeal and evidence bundle within 28 days of ECP's rejection. POPLA upholds approximately 45% of motorist appeals, and its decisions are binding on Euro Car Parks.
Are Euro Car Parks charges at retail parks enforceable?
They can be challenged on several grounds specific to retail park settings. Large retail parks often have ANPR systems covering multiple zones, shared access roads, and areas where signage is insufficient relative to the size of the site. Entrance signs may be positioned where they are difficult to read before committing to enter, or may be obscured by delivery traffic. Grace period violations are also common at retail park sites with automated ANPR enforcement. Document everything photographically — a site visit with your camera is the first step to a strong appeal.
What if I ignored the Euro Car Parks charge and now owe more?
You can still appeal at any stage before a County Court Judgment is entered. The appeal process remains available even after debt collectors have contacted you. At the debt collection stage, write directly to Euro Car Parks (not the debt collector) citing your grounds and requesting that the charge be cancelled. If they refuse, the POPLA route may still be available if you are within the time limits — check when ECP's rejection letter was dated. If a court claim has been issued, respond to the court papers immediately and defend the claim on the legal grounds that applied from the beginning.
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