How do I appeal an Indigo parking charge?

Submit a written appeal to Indigo within 28 days of receiving the Parking Charge Notice. The appeals address or online portal is printed on your PCN. Cite your legal grounds clearly: shopping centre overstay with mitigating circumstances, ANPR camera misreads, unclear or missing signage, barrier malfunction, grace period violations, late Notice to Keeper, or PoFA 2012 keeper liability defects. If Indigo reject your appeal, escalate to POPLA (the independent BPA appeals service) free of charge within 28 days of their rejection. Use ParkCounsel to generate a professionally cited appeal letter in minutes.

How long do I have to appeal an Indigo parking charge?

You have 28 days from receipt of the Parking Charge Notice to submit your first-stage appeal directly to Indigo. Submitting an appeal pauses the payment deadline — you do not need to pay while the appeal is under consideration. If Indigo reject your appeal, they must issue a POPLA verification code and you have a further 28 days from the date of their rejection letter to escalate to POPLA.

Does Indigo use POPLA or IAS for independent appeals?

Indigo is a member of the British Parking Association (BPA), so the independent appeals service for Indigo charges is POPLA (Parking on Private Land Appeals) — not the IAS. The IAS is used by operators belonging to the International Parking Community (IPC). If Indigo reject your first-stage appeal, their rejection letter must include a 10-digit POPLA verification code. Visit popla.co.uk to submit your independent appeal within 28 days of rejection. POPLA decisions are binding on Indigo.

Can I appeal an Indigo shopping centre charge for overstaying?

Yes. If you overstayed due to circumstances outside your control — a longer than expected shop visit, waiting for a disabled relative, a medical episode, vehicle breakdown, or genuine difficulty finding a pay machine — these are valid mitigating grounds. You should also check whether Indigo's signage clearly displayed the maximum permitted stay at entry and at regular intervals throughout the car park. Ambiguous or absent signage can invalidate the charge entirely under BPA Code of Practice §18.

What is the grace period for Indigo car parks?

Under BPA Code of Practice §13.4, Indigo must allow a minimum 10-minute grace period at the end of any permitted parking period before issuing a charge. This applies to paid car parks (10 minutes after your paid session expires) and time-limited free car parks (10 minutes after the maximum permitted stay). Indigo must also allow a reasonable consideration period on entry — typically 5 minutes — for motorists to read signage and decide whether to park. If Indigo issued a charge while you were within the 10-minute grace window, cite BPA Code §13.4 explicitly in your appeal.

Can Indigo's ANPR cameras make mistakes?

Yes. ANPR cameras can misread number plates — particularly on personalised registrations, older plates, or in poor lighting at multi-storey and covered car parks. Indigo's systems can also record incorrect entry or exit timestamps, or capture vehicles from adjacent public roads. If you have a validation ticket, parking receipt, or store loyalty card data showing your actual visit duration, this evidence can directly contradict the ANPR record. If the timestamps or registration on your PCN don't reflect your actual visit, request the ANPR photographic evidence in your appeal.

Can Indigo pursue me as the registered keeper?

Only if Indigo followed the strict Schedule 4 procedure under the Protection of Freedoms Act 2012 (PoFA 2012). They must send a valid Notice to Keeper within 14 days of the alleged contravention, in the prescribed format with all required information. If the NtK was sent late, contains missing prescribed information, is addressed incorrectly, or was not sent at all, keeper liability cannot attach — regardless of who was driving. Indigo operates at scale across many sites; PoFA compliance failures are a common and effective appeal ground.

What is POPLA and how do I escalate an Indigo appeal?

POPLA (Parking on Private Land Appeals) is the free, independent appeals service for BPA members, including Indigo. If Indigo reject your first-stage appeal, their rejection letter must include a POPLA verification code. Visit popla.co.uk, enter the code, and submit your appeal and evidence bundle within 28 days of Indigo's rejection. POPLA decisions are binding on Indigo — if POPLA uphold your appeal, the charge must be cancelled. Approximately 41% of all POPLA appeals result in the charge being cancelled.

What happens if I ignore an Indigo parking charge?

Ignoring an Indigo charge is not recommended. Indigo will escalate through reminder letters, debt collection agency referral, and potentially a County Court claim. A County Court Judgment (CCJ) obtained against you damages your credit file for 6 years if unpaid within 30 days of judgment. Appealing costs nothing, is risk-free (submitting an appeal does not prejudice your legal position), and may result in the charge being cancelled entirely. There is no downside to appealing.

What if the barrier was broken or I couldn't exit Indigo's car park?

A malfunctioning entry or exit barrier is a valid appeal ground. If you were trapped in the car park due to a broken barrier, or the barrier failed to read your ticket correctly and you were delayed, Indigo cannot reasonably charge for time you spent waiting for their equipment to function. Document the fault with photographs if possible, note the time, and if you called for assistance, obtain the call log or reference number. State these facts clearly in your appeal letter and cite BPA Code §8.6 on equipment maintenance obligations.

I paid for parking but Indigo still issued a charge — what should I do?

This is a strong appeal ground. If you paid by cash, card, or parking app and Indigo still issued a PCN, gather your payment evidence: receipt, bank statement showing the transaction, app confirmation email, or photo of the pay-and-display ticket. A charge issued despite valid payment is an operator error, not a genuine contravention. Submit the payment evidence with your appeal and state clearly that a valid payment was made. At POPLA stage, payment evidence almost always results in cancellation.

How to Appeal an Indigo Parking Charge — 2026 Step-by-Step Guide

1. What Is Indigo Parking?

Indigo Park Solutions UK Ltd is part of the Indigo Group — a French-owned multinational parking operator (formerly operating under the Vinci Park brand) with operations across Europe and beyond. In the UK, Indigo manages car parks at shopping centres, leisure parks, retail parks, hospitals, and transport hubs. If you've received a Parking Charge Notice (PCN) issued by "Indigo Park Solutions" or simply "Indigo Parking," this guide covers exactly how to challenge it.

Indigo is a member of the British Parking Association (BPA). This is the critical regulatory point for your appeal: BPA membership means that if Indigo reject your first-stage appeal, you have the right to escalate to POPLA (Parking on Private Land Appeals) — the independent, free-to-use appeals service for BPA operators. POPLA decisions are binding on Indigo.

Do not confuse Indigo with operators who belong to the International Parking Community (IPC) — those operators use the IAS (Independent Appeals Service), not POPLA. Indigo is BPA, so your independent route is always POPLA.

Where Indigo Operates

Indigo manages car parks across a wide range of site types in the UK, including:

Shopping centres — short-stay and long-stay ANPR-controlled facilities
Leisure and retail parks — time-limited free parking with ANPR enforcement
On-street and town centre — pay-and-display and permit zones
Hospital sites — overstay and permit enforcement
Transport interchanges — barrier-controlled multi-storey car parks

The site type matters because the applicable BPA Code provisions and the most likely grounds for appeal differ between a time-limited retail park and a paid multi-storey. This guide covers all common Indigo site types.

Important: Indigo PCN vs. Council PCN
This guide covers private parking charges issued by Indigo under the Protection of Freedoms Act 2012. These are civil debts — not fines. If you received a Penalty Charge Notice from a local council or DVLA, different rules apply. The words "Parking Charge Notice" (not "Penalty Charge Notice") and the absence of any council branding confirm you're dealing with a private operator charge.

2. Common Reasons for Indigo PCNs — and Your Appeal Grounds

Indigo issues PCNs across a wide range of alleged contraventions. Below is a breakdown of the most common scenarios, the specific appeal grounds that apply, and a rough indication of their strength at POPLA.

Scenario	Appeal Ground	Key Reference	Strength
Shopping centre overstay — mitigating circumstances	Genuine mitigating reason (long queue, medical, breakdown)	BPA Code §13 / general discretion	Situational
Overstay within 10 minutes of permitted period	Grace period violation — BPA Code §13.4 mandates 10-min minimum	BPA Code §13.4	Strong
ANPR misread your number plate	ANPR error — incorrect entry/exit timestamps or wrong vehicle	BPA Code §21.3	Strong
Unclear, missing, or inadequate signage	Signage non-compliance — terms not clearly communicated at entry	BPA Code §18	Strong
Barrier malfunction — trapped in car park	Equipment failure — delay not attributable to driver	BPA Code §8.6	Strong
Paid but still received PCN	Payment made — operator error, not a contravention	BPA Code §8 / payment evidence	Strong
Notice to Keeper sent late (after 14 days)	PoFA 2012 Schedule 4 non-compliance — keeper liability doesn't attach	PoFA 2012, Sch. 4, §9(4)	Strong
NtK missing prescribed information	PoFA 2012 non-compliance — NtK invalid on its face	PoFA 2012, Sch. 4, §9(2)	Strong
Driver not the keeper, keeper unaware	PoFA compliance — keeper not liable if NtK procedure not followed	PoFA 2012, Sch. 4	Medium
Retail validation applies (shop-and-park scheme)	Validation entitles extended stay — charge incorrect	Indigo site-specific terms	Strong

How to use this table: Identify which scenario(s) apply to your situation. You can — and should — raise multiple grounds in a single appeal. POPLA assessors consider all grounds submitted; raising additional grounds does not weaken your primary argument.

3. Your Legal Rights Against Indigo

Private parking charges like Indigo PCNs are not fines. They are contractual claims for a liquidated sum, governed by the law of contract and regulated by the Protection of Freedoms Act 2012. Understanding the legal framework is the foundation of an effective appeal.

The Protection of Freedoms Act 2012 (PoFA 2012)

PoFA 2012, Schedule 4 sets out the only lawful route by which a private parking operator can pursue the registered keeper of a vehicle (as opposed to the driver). Before PoFA, operators could only sue the driver — making it almost impossible to enforce charges when the driver's identity was unknown.

PoFA creates a narrow exception: if the operator issues a valid Notice to Keeper within 14 days of the alleged contravention, in the exact prescribed format, keeper liability can attach. The requirements are strict and technical:

The NtK must be sent within 14 days of the alleged contravention date
It must contain all the information prescribed by Schedule 4, §9(2) of the Act
It must be addressed to "the keeper of the vehicle" (not to a named individual)
It must include a response period of at least 28 days
It must state the amount of the charge and the basis on which it is claimed

Any failure in this procedure means keeper liability cannot attach. The keeper is not liable — regardless of whether they were the driver.

The BPA Code of Practice

As a BPA member, Indigo must comply with the BPA Code of Practice — a contractual obligation as a condition of BPA membership. The Code governs:

Signage (§18) — signs must be clearly legible, prominently placed, and present at entry and throughout the car park
Grace periods (§13.4) — minimum 10 minutes after expiry of permitted period before a PCN can be issued
Equipment maintenance (§8.6) — operators must maintain pay machines, barriers, and ANPR systems in working order
ANPR accuracy (§21) — operators must ensure ANPR systems are accurately calibrated and maintained
Proportionality — charges must represent a genuine pre-estimate of loss, not a penalty

Beavis and the Penalty Rule

In ParkingEye Ltd v Beavis [2015] UKSC 67, the Supreme Court held that a £85 parking charge was enforceable as a commercial justification existed — regulating car park turnover. However, the Court also confirmed that charges must not be extravagant or unconscionable, and the penalty rule remains a live argument where charges are disproportionate to any legitimate interest.

Indigo charges of £100 or more at retail sites where there is no genuine turnover concern (e.g., a large leisure park with ample spaces) can still be challenged on penalty grounds.

You Don't Have to Identify the Driver

One of the most important rights under PoFA: if Indigo cannot establish keeper liability (because the NtK was defective), they cannot force you to identify who was driving. You have no legal obligation to name the driver in response to a private parking PCN. If PoFA procedure wasn't followed, the keeper's liability ends there.

Do not ignore the charge. While you should never pay a charge you intend to appeal, ignoring it entirely is different. Indigo will escalate: reminder letters, debt collectors, and ultimately a County Court claim. A CCJ affects your credit for 6 years. Appeal first — the process is free and risk-free.

4. Step-by-Step Appeal Process

1

Read the PCN carefully

Check the date of the alleged contravention, the date the PCN was issued, the amount, the site address, and the appeals instructions. Note the 28-day deadline from receipt of the notice. If the PCN is a Notice to Keeper (addressed to the registered keeper, not the driver), also check the date it was sent against the 14-day PoFA deadline.
2

Gather your evidence

Before writing your appeal, collect everything relevant: your receipt or bank statement showing payment; a parking validation stamp or app confirmation; photographs of signage (or its absence); your store receipts showing visit duration; CCTV or barrier records if a malfunction occurred; any written confirmation of a medical or emergency situation. The stronger your evidence pack, the stronger your appeal.
3

Identify your grounds

Use the grounds table in Section 2 to identify which arguments apply to your situation. Do not limit yourself to one ground — raise every applicable argument. PoFA non-compliance, signage failures, grace period violations, and payment evidence are all independent grounds, each capable of independently defeating the charge.
4

Write and submit your appeal to Indigo

Submit within 28 days of receiving the PCN. Use the online appeals portal printed on your PCN, or write to the address provided. Your appeal should be written, calm, and factual — cite the BPA Code sections and PoFA provisions by number. Emotion and indignation carry no weight; legal citations do. See the template letter in Section 7 below.
5

Do not pay during the appeal

Submitting an appeal pauses the payment obligation. You are not required to pay the charge while it is under consideration. Keep a copy of your appeal submission confirmation. The reduced ("discount") payment period is also paused during the appeal process.
6

Await Indigo's decision

Indigo will respond within a reasonable period — typically 28–35 days. If they cancel the charge, you're done. If they reject your appeal, they must include a POPLA verification code in their rejection letter. You then have 28 days from the date of rejection to escalate to POPLA.
7

Escalate to POPLA if rejected

POPLA is the independent adjudication service for BPA operators. Go to popla.co.uk, enter your POPLA verification code, and submit your appeal and evidence bundle. POPLA assessors apply the legal tests properly — approximately 41% of POPLA appeals succeed. See Section 6 for the full POPLA process.

Generate My Indigo Appeal Letter →

5. Evidence Checklist

Your appeal is only as strong as the evidence supporting it. Below is a comprehensive checklist of the evidence you should gather before submitting — organised by appeal ground.

For All Appeals

Copy of the original PCN (front and back)
Photographs of the car park entrance signage
Photographs of any signage near where you parked
Notes on what the signage said and whether it was clearly visible

If You Paid and Still Received a Charge

Pay-and-display ticket (photograph front and back)
Bank or card statement showing the transaction date and time
Parking app confirmation (email or in-app receipt — screenshot with timestamp)
Telephone payment reference number, if applicable

If You Have a Retail Validation (Shop-and-Park)

Store receipt showing date and time of purchase
Validation stamp, QR code, or loyalty card record
Any promotional material from the shopping centre about free or extended parking

If You Dispute the ANPR Reading

Any parking receipt, ticket, or payment confirmation showing your actual visit duration
Store receipts (date and time stamped) demonstrating when you were in the shopping centre
Photographs showing your actual number plate clearly (if a personalised or unusual plate)
Bank statement entry for the visit date

If a Barrier Was Faulty or You Were Delayed Inside

Photographs or video of the barrier or error message (if taken at the time)
Reference number for any call made to a helpline or intercom
Written confirmation from Indigo's on-site staff (if provided)
Note of the time and duration of the delay

For PoFA / Notice to Keeper Arguments

The date printed on the NtK envelope (postmark, if retained)
The date you received the NtK
Full copy of the NtK — check every field against Schedule 4 requirements
Date of the alleged contravention (on the PCN) — compare to date of NtK

Tip: Even if your primary ground is strong (e.g., payment evidence), still photograph the signage. Signage non-compliance is a secondary ground that can independently defeat the charge if your primary argument fails at POPLA.

6. POPLA Independent Appeal

POPLA (Parking on Private Land Appeals) is the independent adjudication service for parking charges issued by BPA member operators, including Indigo. It is free to use, entirely independent of Indigo, and its decisions are binding on the operator — meaning if POPLA uphold your appeal, Indigo must cancel the charge.

Approximately 41% of all POPLA appeals result in the charge being cancelled. At the first-stage appeal (directly to Indigo), the success rate is lower — many operators reject first-stage appeals as a matter of course, knowing that most people won't escalate. POPLA is where the real adjudication happens.

How to Submit a POPLA Appeal

Obtain your POPLA verification code. When Indigo reject your first-stage appeal, they must include a 10-digit POPLA verification code in their rejection letter. Without this code you cannot use POPLA — if Indigo fail to provide one, this is itself a BPA Code violation.
Act within 28 days. You have 28 days from the date of Indigo's rejection to submit your POPLA appeal. The deadline is strict — do not delay.
Go to popla.co.uk. Create an account (or log in if you have one), enter your POPLA verification code, and follow the submission process.
Upload your evidence bundle. Submit the same grounds as your first-stage appeal, plus any additional evidence gathered since. POPLA accepts PDF documents, images, and written statements. Organise your evidence clearly — one PDF with numbered pages is easier for an assessor than a pile of separate files.
Await the decision. POPLA aims to issue decisions within 28 days. They will notify you by email. If POPLA uphold your appeal, Indigo must cancel the charge and cannot appeal the POPLA decision.

What POPLA Looks For

POPLA assessors apply legal tests, not discretion. They look for:

Whether PoFA 2012 Schedule 4 procedure was correctly followed
Whether the signage at the site met BPA Code §18 requirements
Whether a grace period of at least 10 minutes was observed (BPA Code §13.4)
Whether the charge represents a genuine pre-estimate of loss (not a penalty)
Whether the operator has provided sufficient evidence to prove the contravention

POPLA will uphold the appeal if the operator cannot prove its case. The burden of proof is on Indigo — not on you.

POPLA vs. Ignoring the Charge

Some people assume that if Indigo reject the first-stage appeal, ignoring the charge is the next best move. This is wrong. POPLA is free, takes 20–30 minutes to submit, and results in cancellation 41% of the time. Ignoring the charge risks a County Court claim and CCJ. There is no rational reason to skip POPLA.

POPLA tip: Submit a complete evidence bundle at POPLA stage, even if you submitted less at first-stage. POPLA considers all fresh evidence. Add anything new you've gathered — store receipts, photographs, bank statements — that wasn't in your original appeal.

7. Template Appeal Letter

Below is a template appeal letter combining the strongest grounds applicable to most Indigo PCN scenarios. Replace the highlighted sections with your specific details. Remove any grounds that don't apply to your situation.

[Your Full Name]
[Your Address]
[Date]

Indigo Park Solutions UK Ltd
Appeals Department

RE: FORMAL APPEAL — Parking Charge Notice [PCN Reference Number]
Vehicle Registration: [VRN]
Site: [Car Park Name and Location]
Date of Alleged Contravention: [Date]

I write to formally appeal the above Parking Charge Notice. I deny that any charge is lawfully due and set out the following grounds.

Ground 1: PoFA 2012 — Keeper Liability Not Established

This notice appears to be addressed to me as the registered keeper of the vehicle. Indigo can only pursue keeper liability if the strict procedural requirements of Schedule 4 to the Protection of Freedoms Act 2012 have been met in full. Specifically, a valid Notice to Keeper must have been issued within 14 days of the alleged contravention date, containing all prescribed information under Schedule 4, §9(2). I require Indigo to confirm the date the Notice to Keeper was sent and to provide evidence of compliance with every requirement of Schedule 4. Any failure in this procedure extinguishes keeper liability entirely.

Ground 2: Inadequate Signage — BPA Code §18

The BPA Code of Practice §18 requires that terms and conditions of parking are communicated clearly at the entrance to the car park and at regular intervals throughout. On the date of my visit, the signage at [Car Park Name] was [inadequate / obstructed / absent / unclear]. [Describe specific signage issues: sign obscured by vegetation, no sign at entrance, charge amount not prominently displayed, etc.]. I attach photographs taken at the site. In the absence of clear and compliant signage, no binding contract was formed — and the charge is unenforceable.

Ground 3: Grace Period — BPA Code §13.4 [Include if you overstayed by 10 minutes or less]

BPA Code of Practice §13.4 mandates that operators allow a minimum 10-minute grace period after the expiry of any permitted parking period before issuing a charge. The ANPR records relied upon by Indigo indicate a stay of [X minutes] beyond the permitted period. This falls within or at the margin of the mandatory grace period. The charge should not have been issued.

Ground 4: Payment Made [Include if you paid and still received a PCN]

I made a valid payment for parking on the date in question. I attach [my receipt / bank statement entry / parking app confirmation] as evidence. The issuance of a Parking Charge Notice despite a completed, valid payment represents an operator error and not a contravention by me. I respectfully request immediate cancellation and provide this evidence in support.

Ground 5: ANPR Error [Include if timestamps or registration appear wrong]

The entry and/or exit timestamps recorded by Indigo's ANPR system appear to be incorrect. [Describe the discrepancy — e.g., "The ANPR records an exit time of 14:47, but I have a store receipt dated 14:22 and a bank transaction at 14:15."] I attach supporting evidence. I request that Indigo provide the original ANPR photographic evidence for both entry and exit events, with full timestamps, so that the accuracy of the system can be assessed.

I respectfully request that Indigo cancel this Parking Charge Notice on the grounds stated above. Should Indigo reject this appeal, I require a POPLA verification code as mandated by the BPA Code of Practice, and I will escalate this matter to POPLA.

Yours faithfully,

[Your Name]

Save time: ParkCounsel generates a tailored version of this letter automatically — pulling in your specific PCN details, applicable grounds, and correct legal citations. It takes 3 minutes and produces a more comprehensive appeal than writing from scratch.

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8. Frequently Asked Questions

Is Indigo a BPA or IPC operator?

BPA (British Parking Association). This means your independent appeals route is POPLA — not the IAS. The IAS is used by IPC members only. If Indigo reject your first-stage appeal, they must provide a POPLA verification code.

Can I appeal an Indigo charge after 28 days?

The standard appeal window is 28 days from receipt of the PCN. Appeals submitted after this deadline are at Indigo's discretion — they may accept a late appeal on compassionate grounds, but are not obliged to. If you're outside the 28-day window, submit immediately and explain the reason for lateness in your covering letter. At POPLA, the deadline is 28 days from Indigo's rejection letter.

Does making an appeal affect the discounted amount?

No. Submitting an appeal pauses both the payment obligation and the reduced payment period. The 28-day discount window does not run while your appeal is under consideration. If your appeal is rejected, Indigo must confirm the amount payable and re-open the payment window — you won't be held to the pre-appeal discounted deadline.

What if Indigo have a different trading name on the signage?

Indigo sites sometimes display the Indigo brand prominently, but in some cases the car park may display an older Vinci Park sign or an Indigo Group sub-brand. The PCN itself will identify the operator as "Indigo Park Solutions UK Ltd." As long as the PCN and the NtK identify the same operator, this is unlikely to be a standalone appeal ground — but combined with signage that is unclear or non-compliant with BPA Code §18, it strengthens the signage argument.

My car was stolen / used without my permission — what do I do?

If your vehicle was used without your permission on the date of the alleged contravention, provide evidence: the crime reference number for the theft or unauthorised use, any police documentation, and confirmation of the dates involved. This is a complete defence — keeper liability cannot attach when the keeper did not give permission for the vehicle to be on the land. Submit this evidence with your first-stage appeal and, if necessary, at POPLA.

Can Indigo take me to court?

Yes, in principle — but only after exhausting the appeals process and instructing debt collectors. In practice, the majority of charges that reach POPLA are either cancelled there or abandoned before court. If a matter proceeds to the County Court, the judge will assess whether the charge is enforceable on the same legal grounds as POPLA. A well-argued appeal at POPLA stage is almost always the correct first step before any court action becomes relevant.

I was the registered keeper but someone else was driving — am I liable?

Only if Indigo followed PoFA 2012 Schedule 4 procedure correctly. If they did, and you decline to name the driver, keeper liability applies. However, you are not required to name the driver and cannot be compelled to do so. If the PoFA procedure was defective (late NtK, missing prescribed information), keeper liability does not arise at all, and the charge cannot lawfully be pursued against you.

Related Guides

Appealing a charge from another operator? We cover the UK's major private parking companies:

How to Appeal a ParkingEye Charge — ANPR cameras, retail parks, motorway services
How to Appeal a Euro Car Parks Charge — retail parks, hospital sites, ANPR grace periods
How to Appeal an NCP Charge — multi-storey, pay-on-exit, city centre car parks
How to Appeal an APCOA Charge — hospitals, airports, train stations

How to Appeal an Indigo Parking Charge — 2026 Step-by-Step Guide

In This Guide

1. What Is Indigo Parking?

Where Indigo Operates

2. Common Reasons for Indigo PCNs — and Your Appeal Grounds

3. Your Legal Rights Against Indigo

The Protection of Freedoms Act 2012 (PoFA 2012)

The BPA Code of Practice

Beavis and the Penalty Rule

You Don't Have to Identify the Driver

4. Step-by-Step Appeal Process

Read the PCN carefully

Gather your evidence

Identify your grounds

Write and submit your appeal to Indigo

Do not pay during the appeal

Await Indigo's decision

Escalate to POPLA if rejected